Must be able to type and talk at the same time and navigate through multiple screensĪbility to maintain confidentiality and adhere to HIPAA requirementsĮxperience working in a metric driven work environmentĮxperience working in a customer retention focused roleĮxperience working in the Healthcare IndustryĮxperience working with Medicaid or MedicareĪnswer a minimum of 85 calls per day resolving moderate to complex issues Must be able to create, copy, edit, send & save using Microsoft Word, Excel & Outlook Mandatory overtime may occur based on work load and may include Saturdaysġ+ year of call center and/or sales experience OR at least 1 year of experience working in a high volume call center environment Support any call queues as business needs ariseĪvailable to work Monday-Friday from 8:00am-4:30pm or 11:00am-7:30pm. Routing calls to the appropriate department as neededĪbility to collaborate within a team environment Resolving any scheduling issues or concerns Validating member demographic information and obtaining additional member data via specific plan scriptingĭata entry of the members record with accurate information obtained on the callĮnsuring that the appointments are scheduled accurately following department policies and procedures Placing a high volume of outbound calls to our valued members to schedule them for their in home visits with a Physician or a Nurse Practitioner via an auto dialer systemĪnswering inbound calls from our valued members and assisting them with their inquiriesĮnhancing our valued members experience within our business High School diploma, or equivalent experience In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and in-office hoteling servicesĪbility to learn and use EY Reserve and EY Workplace system toolsĪ minimum of 1-3 years related experience May coordinate activities of office, hospitality, meeting and hoteling staffĪbility to manage multiple tasks in a fast-paced environment Recommend ways to improve processes and better manage expenses Help with other facilities and hospitality functions as necessary Set-up and prepare in-office hoteling work and meeting spaces that require audio and visual equipment, food and beverages for meetingsĬoordinate video teleconferences by reserving the equipment, space needed, confirming peripheral equipment is compatible with all sites, and is operational prior to meeting start time Understand and operate local office equipment, including audio and visual equipment Receive and track H&WS work order requests and dispatch work orders to maintenance staff Perform specialized tasks as required (e.g., helping H&WS, box moves, external messenger services, record keeping, binding, faxing, photocopying, ordering business cards, books and periodicals) Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment Manage various H&WS functions at EY sites, providing consistent, quality, and cost-effective services.
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